Refund & Cancellation

This Refund & Cancellation Policy ("Policy") outlines the conditions under which PixoraHub.com ("PixoraHub" or "Platform") provides refunds and handles cancellations for its digital content licenses and subscription services. By making a purchase or subscribing to a plan on PixoraHub, you ("User," "You," or "Your") agree to be bound by the terms of this Policy, the PixoraHub Terms of Service, and our Licensing Agreement Policy. This Policy is designed to be clear, fair, and consistent with international best practices, catering to our global user base while operating from Mozambique.

1. Introduction

At PixoraHub, we are committed to providing high-quality digital assets and a seamless user experience. We understand that circumstances may arise where you might need to request a refund or cancel a subscription. This document details our policy to ensure transparency and clarity regarding such requests.

2. General Refund Principles for Digital Goods

Given the nature of digital goods, which are instantly accessible and non-returnable upon download, our refund policy is designed to be fair while protecting the integrity of our Contributors' work.

• Content Accessibility: Once Content has been downloaded or streamed, it is generally considered "consumed" and is non-refundable.
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• Technical Issues: Refunds are primarily considered for purchases or subscriptions affected by verifiable technical faults directly attributable to PixoraHub or corrupted Content files.
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3. Refund Policy for Subscription Plans

3.1. Eligibility for Full Refund (Initial Period)

You may be eligible for a full refund of your subscription fee if:

• You request a refund within fourteen (14) calendar days of the initial subscription purchase.
• You have not downloaded more than five (5) Content items during this initial 14-day period.
• You have not violated our Terms of Service or Licensing Agreement.
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3.2. Non-Refundable Subscriptions

• Beyond Initial Period: No refunds will be issued for subscription fees after the initial 14-day grace period, regardless of usage.
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• Significant Usage: If you have downloaded more than five (5) Content items within the initial 14-day period, you are not eligible for a full refund.
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• Auto-Renewals: Subscription fees charged for automatic renewals are generally non-refundable. It is your responsibility to manage your subscription and cancel auto-renewal before the renewal date if you do not wish to continue.
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• Violation of Terms: No refunds will be granted if your account or subscription is terminated due to a violation of PixoraHub's Terms of Service or Licensing Agreement.
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3.3. How to Request a Subscription Refund

To request a refund for a subscription that meets the eligibility criteria, please contact our support team at support@pixorahub.com with your account details and the reason for your request. All refund requests will be reviewed within a reasonable timeframe.

4. Refund Policy for Individual Content Licenses

4.1. Eligibility for Refund (Technical Defects Only)

Refunds for individually licensed Content are only issued in the following specific circumstances:

• Corrupted File: The downloaded Content file is confirmed by PixoraHub to be corrupted or technically unusable.
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• Incorrect File: You received a significantly different file than what was previewed or described on the Content's page.
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4.2. Non-Refundable Individual Licenses

• Change of Mind: We do not offer refunds for change of mind after the Content has been downloaded.
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• Misunderstanding of License: No refunds will be issued for misunderstandings of our Licensing Agreement Policy once the Content has been downloaded. It is your responsibility to read and understand the License terms before purchase.
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• Incompatibility: Refunds will not be issued due to software or hardware incompatibility issues on your end.
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4.3. How to Request an Individual License Refund

To request a refund for an individual Content license due to a technical defect, please contact our support team at support@pixorahub.com within seven (7) calendar days of your purchase. You must provide your purchase details and a clear description of the technical issue, including screenshots or other evidence if possible. PixoraHub may require you to provide specific information or perform troubleshooting steps to verify the defect.

5. Cancellation Policy for Subscription Plans

5.1. How to Cancel Your Subscription

You can cancel your PixoraHub subscription at any time by navigating to your "Account Settings" or "Subscription Management" page on the Platform and following the cancellation instructions. If you encounter any difficulties, please contact our support team.

5.2. Effect of Cancellation

• Access Until Period End: When you cancel your subscription, your access to download new Content will continue until the end of your current billing period (e.g., month or year). No prorated refunds are provided for the unused portion of a billing period.
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• Downloaded Content: Any Content you legitimately licensed and downloaded while your subscription was active remains yours to use in accordance with the Licensing Agreement Policy, even after your subscription ends.
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• Renewal Prevention: Cancelling your subscription before the renewal date will prevent any future charges.
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6. General Conditions for Refunds & Cancellations

6.1. Investigation Process

All refund and cancellation requests are subject to review and approval by PixoraHub. We reserve the right to investigate the circumstances of any request, including verifying download history and potential violations of our policies.

6.2. Discretion of PixoraHub

PixoraHub reserves the right to grant or deny any refund or cancellation request at its sole discretion, especially in cases where the request does not strictly meet the criteria outlined in this Policy, or if there is suspected abuse or fraudulent activity.

6.3. Changes to Policy

PixoraHub reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the revised Policy.

Pixorahub.com

Maputo – Mozambique

Email: support@pixorahub.com

Phone: +258 86 801 1172