Privacy Policy

Introduction

At PixoraHub.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how PixoraHub ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website, PixoraHub.com, and use our services. We operate globally from our base in Mozambique, and this policy is designed to align with international best practices for data protection, ensuring transparency and legal compliance for all our users worldwide.

By accessing or using PixoraHub.com, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Information You Provide Directly To Us

This includes personal data you voluntarily provide when you:

• Create an Account: Name, email address, password, country of residence, and contact number.
•  
• Become a Contributor: Payment details (e.g., bank account, PayPal information for payouts), tax information, professional background, and portfolio details.
•  
• Purchase Licenses/Subscriptions: Billing address, payment card details (processed by secure third-party payment gateways, we do not store full card details), and transaction history.
•  
• Contact Customer Support: Any information you provide in your communications with us (e.g., inquiries, feedback, issue reports).
•  
• Participate in Surveys or Promotions: Information collected for the purpose of the specific survey or promotion.
•  

1.2. Information We Collect Automatically (Usage Data)

When you access or use our website, we may automatically collect certain information about your device and how you interact with our services. This includes:

• Device Information: IP address, browser type, operating system, device type, unique device identifiers, mobile network information.
•  
• Usage Information: Pages viewed, links clicked, content downloaded, search queries, referral URLs, time spent on pages, and patterns of interaction with our platform.
•  
• Location Information: General geographical location inferred from your IP address.
•  

1.3. Information from Third Parties

We may receive information about you from third-party services, such as:

• Payment Processors: Confirmation of successful transactions (but not sensitive payment card details).
•  
• Analytics Providers: Aggregated data about user behavior and demographics.
•  
• Social Media Platforms: If you choose to log in or interact with us through social media, we may receive certain profile information as permitted by your settings on those platforms.
•  

2. How We Use Your Information

We use the collected information for various purposes, primarily to:

• Provide and Maintain Our Services: To operate, deliver, and improve PixoraHub.com's functionalities, including processing transactions, managing your account, and providing access to our content library.
•  
• Personalize Your Experience: To tailor content, recommendations, and advertising based on your interests and usage patterns.
•  
• Process Payments and Payouts: To facilitate transactions for buyers and ensure timely payments to contributors.
•  
• Communicate with You: To send account-related notifications, service updates, marketing communications (if you've opted in), and respond to your inquiries.
•  
• Improve Our Website and Services: To analyze usage trends, troubleshoot issues, conduct research, and develop new features and offerings.
•  
• Ensure Security and Prevent Fraud: To protect our platform, users, and data from unauthorized access, fraud, and other illegal activities.
•  
• Comply with Legal Obligations: To meet regulatory requirements, respond to legal requests, and enforce our terms and policies.
•  
• Marketing and Promotion: To inform you about products, services, and promotions that may be of interest to you, based on your preferences.
•  

3. Legal Bases for Processing Your Information

We process your personal information based on various legal grounds, including:

• Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., providing access to our services, processing payments).
•  
• Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted).
•  
• Consent: Where you have given us explicit consent to process your personal data for a specific purpose (e.g., for certain types of marketing communications). You have the right to withdraw your consent at any time.
•  
• Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation (e.g., tax laws, anti-money laundering regulations).
•  

4. How We Share Your Information

We may share your information in the following circumstances:

• With Other Users:
•  
  • Contributor Profiles: If you are a contributor, your public profile information (e.g., username, portfolio, country) may be visible to buyers and other users on the platform.
  •  
  • License Attribution: When content is licensed, your contributor name may be displayed for attribution purposes.
  •  
• With Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing. These providers are granted access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
•  
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). This includes complying with laws in Mozambique and other jurisdictions where we operate.
•  
• Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to a new entity. We will notify you before your information becomes subject to a different Privacy Policy.
•  
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
•  

5. International Data Transfers

As PixoraHub.com operates globally, your personal information may be stored and processed in countries outside of Mozambique, including countries in the European Economic Area (EEA), the United States, or other regions where our service providers are located. These countries may have data protection laws that are different from those in Mozambique.

When transferring your data internationally, we implement appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by relevant authorities to provide an adequate level of data protection.
• Using standard contractual clauses approved by regulatory bodies.
• Obtaining your explicit consent.
•  

6. Data Security

We are committed to protecting the security of your personal information. We implement a variety of technical and organizational security measures, including encryption, access controls, and secure servers, to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of your active account and a reasonable period thereafter to comply with our legal obligations (e.g., tax and accounting requirements), resolve disputes, enforce our agreements, and maintain business records. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
•  
• Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
•  
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
•  
• Right to Object to Processing: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
•  
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
•  
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
•  
• Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection supervisory authority regarding our collection and use of your personal data.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

• Platform Name: PixoraHub.com
• Email: support@pixorahub.com
• Phone: +258 86 801 1172
• Address: Maputo – Mozambique